Terms And Conditions

Welcome to SyncTools.AI (the “Platform”), operated by Synctools Pte. Ltd, a company incorporated in the Republic of Singapore, with its registered office at 68 Circular Road #02-01, Singapore (049422).

These Terms and Conditions (“Terms”) govern your access to and use of the Platform, including all related services, features, content, applications, and tools (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you must not access or use the Services.

For questions about these Terms, contact us at legal@synctools.ai.

• Definitions

  In these Terms, the following definitions apply unless the context requires otherwise:

  • “Account” means the user account created to access the Services.
  • “Authorised User” means any individual granted access to the Services under your Account.
  • “Customer Data” means any data, content, or information uploaded, submitted, or transmitted by you or on your behalf through the Services, including but not limited to financial, transactional, and accounting data.
  • “Free Plan” means the tier of the Services offered at no charge, subject to usage limitations as described on our pricing page.
  • “Paid Plan” means any subscription tier requiring payment of Subscription Fees.
  • “Services” means the SyncTools.AI platform, including data integration, syncing between third-party applications, and AI-powered accounting automation features.
  • “Subscription Fees” means the fees payable for a Paid Plan as set out on our pricing page.
  • “Subscription Term” means the duration of your Paid Plan (monthly or annual), including any renewal periods.
  • “Third-Party Services” means any external applications, platforms, or services that integrate with or are accessible through the Services (e.g., QuickBooks, Xero, Shopify, Stripe, or other accounting, e-commerce, or payment platforms).

• Eligibility and Account Registration

  • Eligibility

    The Services are available to individuals and entities worldwide. By using the Services, you represent and warrant that you have the legal capacity and authority to enter into these Terms. If you are using the Services on behalf of a business entity, you represent that you have authority to bind that entity.

  • Account Registration

    To access the Services, you must create an Account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account. You must notify us immediately at support@synctools.ai if you become aware of any unauthorised use of your Account.

  • Account Security

    We are not liable for any loss or damage arising from your failure to maintain the security of your Account credentials. You agree not to share your Account with any person who is not an Authorised User under your subscription plan.

• Description of Services

  • Core Services

    SyncTools.AI provides data integration and syncing between third-party applications, as well as AI-powered accounting automation. The specific features available to you depend on your subscription plan (Free Plan or Paid Plan).

  • Free Trial and Free Plan

    We offer a free trial period and/or a Free Plan that allows you to evaluate the Services with limited functionality and no credit card required. The duration, features, and limitations of any free trial or Free Plan are as described on our website and may be changed at our discretion.

  • Service Availability

    We Endeavor to make the Services available on a continuous basis but do not guarantee uninterrupted or error-free access. We may suspend, modify, or discontinue any part of the Services at any time, with or without notice, for maintenance, upgrades, security, or other operational reasons. We shall not be liable for any downtime or service interruptions.

  • AI-Powered Features

    Certain features of the Services use artificial intelligence and machine learning. While we strive for accuracy, AI-generated outputs may contain errors or inaccuracies. You acknowledge that AI-powered features are provided on an “as is” basis and that you are responsible for reviewing and verifying all outputs before relying on them for accounting, financial, or business decisions.

  • Partner Programs

    If you participate in a SyncTools partner program (including but not limited to referral, affiliate, reseller, or integration partner programmes), your participation is subject to separate commercial terms or a Partner Agreement provided to you at the time of enrolment. In the event of any conflict between these Terms and the applicable Partner Agreement, the Partner Agreement shall prevail to the extent of the conflict, solely with respect to matters covered by the Partner Agreement. Participation in any partner programme does not create a joint venture, agency, or employment relationship between you and Synctools Pte. Ltd.

• Third-Party Services and Integrations

  • Third-Party Connections

    The Services integrate with Third-Party Services. Your use of any Third-Party Service is governed by that provider’s own terms and conditions and privacy policies. We are not responsible for the performance, availability, accuracy, or content of any Third-Party Service.

  • API Access and Data

    By connecting a Third-Party Service to SyncTools.AI, you authorise us to access, retrieve, and process data from that Third-Party Service on your behalf, in accordance with the permissions you grant. You represent and warrant that you have the necessary rights and authorisations to share such data with us.

  • Changes to Third-Party Services

    Third-party providers may modify, restrict, or discontinue their APIs or services at any time. We are not responsible for any loss of functionality in our Services resulting from changes made by Third-Party Service providers.

• Subscription Plans, Fees, and Payment

  • Subscription Plans

    Details of our Free Plan and Paid Plans, including features and pricing, are available on our website. We reserve the right to modify our plans, features, and pricing at any time. Changes to pricing will not apply to your current Subscription Term but will take effect upon renewal.

  • Payment Methods

    Subscription Fees are processed through our third-party payment processors. For direct customers, payments are processed by Stripe. For customers subscribing through the Shopify App Store, payments are collected by Shopify and remitted to us in accordance with Shopify’s standard billing procedures. You agree to abide by the terms and conditions of the applicable payment processor.

  • Billing Cycle

    Paid Plans are billed in advance on a recurring basis (monthly or annually, depending on your selection). Your subscription will automatically renew at the end of each Subscription Term unless cancelled prior to the renewal date.

  • Taxes

    All Subscription Fees are exclusive of applicable taxes (including VAT, GST, and sales tax) unless otherwise stated. You are responsible for paying all applicable taxes associated with your subscription. Where required by law, we will charge and collect the appropriate taxes.

  • Failed Payments

    If a payment fails, we may retry the charge and/or suspend your access to the Paid Plan features until payment is received. Continued failure to pay may result in termination of your Account.

• Refund Policy

  • General Policy

    Because we offer a free trial and/or Free Plan that allows you to evaluate the Services before committing to a Paid Plan, all purchases are final and non-refundable, except as expressly set out in this Section 6 or as required by applicable law.

  • No Refund Upon Cancellation

    If you cancel your Paid Plan during a Subscription Term, you will retain access to the Paid Plan features until the end of the current billing period. No pro-rated refund will be issued for the remaining period, and no further charges will be made after the current billing period ends.

  • Service Unavailability

    If we are unable to provide the Services to you for reasons attributable to us (and not to Third-Party Services or circumstances beyond our reasonable control), you may be entitled to a pro-rated refund for the unused portion of your Subscription Term. Such refunds are granted at our sole discretion on a case-by-case basis.

  • Exceptions for UK Consumers

    If you are a consumer located in the United Kingdom, you may have certain statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. In particular:

    • 14-Day Cooling-Off Period: If you subscribe to a Paid Plan, you have the right to cancel within 14 days of the date your subscription commences (the “Cooling-Off Period”) and receive a full refund, provided that you have not started using the paid Services during this period. If you request that the Services begin during the Cooling- Off Period and subsequently cancel, you may be charged a proportionate amount for the Services used up to the point of cancellation.
    • Faulty or Not as Described Services: If the Services are not as described or not fit for purpose, you may have the right to a remedy under the Consumer Rights Act 2015, which may include a refund, price reduction, or re-performance of the service.
    • Nothing in these Terms affects your statutory rights as a UK consumer, and in the event of any conflict between these Terms and your statutory rights, your statutory rights shall prevail.

  • EU Consumer Rights

    If you are a consumer located in the European Union, similar statutory cancellation rights may apply under the Consumer Rights Directive (2011/83/EU) as implemented in your jurisdiction. Where applicable, the same principles described in Section 6.4 shall apply.

  • Third-Party Marketplace and Platform Subscriptions

    If you subscribe to the Services through a third-party marketplace, platform, reseller, or app store (including but not limited to Shopify, Amazon, QuickBooks, Xero, Zoho Books, or any similar platform), SyncTools does not process, manage, or issue refunds for such transactions. All billing, cancellation requests, and refund claims for subscriptions purchased through a third-party platform must be directed to the applicable third-party platform in accordance with their respective refund and billing policies. Synctools Pte. Ltd. accepts no responsibility or liability for refund decisions made by such third-party platforms, and the refund terms of the applicable platform shall govern your transaction.

  • Chargebacks

    If you initiate a chargeback or payment dispute with your bank, payment processor, or Shopify without first contacting us at support@synctools.ai, we reserve the right to suspend your Account pending resolution. We encourage you to contact us directly to resolve any billing issues before initiating a chargeback.

• Customer Data and Privacy

  • Ownership of Customer Data

    You retain all rights, title, and interest in your Customer Data. By using the Services, you grant us a limited, non-exclusive, worldwide licence to access, process, store, and transmit your Customer Data solely to the extent necessary to provide the Services and as described in our Privacy Policy.

  • Data Processing

    We process personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you acknowledge and agree to the processing of personal data as described in the Privacy Policy.

  • Data Security

    We implement commercially reasonable technical and organisational measures to protect Customer Data from unauthorised access, loss, or destruction. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

  • Data Portability and Deletion

    You may request export or deletion of your Customer Data at any time by contacting support@synctools.ai. Upon termination of your Account, we will delete or anonymise your Customer Data within a reasonable timeframe, subject to any legal retention obligations.

  • International Data Transfers

    As a Singapore-based company serving customers globally, your Customer Data may be processed and stored in jurisdictions outside your country of residence. We ensure that any international data transfers comply with applicable data protection laws, including (where applicable) the UK GDPR, EU GDPR, Singapore PDPA, and other relevant legislation.

• Acceptable Use Policy

  You agree not to use the Services to:

  • Violate any applicable law, regulation, or third-party rights.
  • Upload or transmit any malicious code, viruses, or harmful software.
  • Attempt to gain unauthorised access to any part of the Services, other users’ Accounts, or related systems or networks.
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services.
  • Use the Services to transmit unsolicited communications (spam) or for any fraudulent or illegal purpose.
  • Interfere with or disrupt the integrity or performance of the Services.
  • Resell, sublicence, or commercially exploit the Services without our prior written consent.
  • Use automated means (bots, scrapers, crawlers) to access the Services except through our published APIs.

  We reserve the right to suspend or terminate your Account if we reasonably believe you have violated this Acceptable Use Policy.

• Intellectual Property

  • Our Intellectual Property

    The Services, including all software, algorithms, designs, text, graphics, logos, and other content (excluding Customer Data), are the property of Synctools Pte. Ltd. or its licensors and are protected by intellectual property laws worldwide. Nothing in these Terms grants you any right to use our trademarks, logos, or brand features without our prior written consent.

  • Limited Licence

    Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your internal business purposes during your Subscription Term.

  • Feedback

    If you provide us with any feedback, suggestions, or ideas regarding the Services (“Feedback”), you grant us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to use, modify, and incorporate such Feedback into the Services without any obligation to you.

• Confidentiality

  Each party agrees to keep confidential any non-public information received from the other party in connection with these Terms (“Confidential Information”). Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party prior to disclosure; (c) is independently developed by the receiving party; or (d) is required to be disclosed by law or regulation.

• Disclaimers

  • “As Is” Basis to the maximum extent permitted by applicable law, the services are provided “as is” and “as available”, without warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. No Guarantee of Accuracy

    We do not warrant that the Services (including AI-powered features) will be accurate, complete, reliable, or error-free. You acknowledge that the Services are not a substitute for professional accounting, tax, financial, or legal advice. You should independently verify all outputs and consult qualified professionals before making financial or business decisions based on the Services.

  • Third-Party Services

    We disclaim all liability for the acts, omissions, performance, or availability of Third-Party Services. Integration with Third-Party Services does not constitute endorsement or recommendation.

• Limitation of Liability

  • Exclusion of Certain Damages

    To the maximum extent permitted by applicable law, in no event shall syncTools pte. ltd., its directors, officers, employees, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, regardless of the cause of action or the theory of liability, even if advised of the possibility of such damages.

  • Liability Cap

    To the maximum extent permitted by applicable law, our total aggregate liability to you for all claims arising out of or relating to these terms or the services shall not exceed the greater of: (a) the total subscription fees paid by you in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) one hundred singapore dollars (sgd 100).

  • Exceptions

    Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under applicable law (including, for UK consumers, any liability under the Consumer Rights Act 2015).

• Indemnification

  You agree to indemnify, defend, and hold harmless SyncTools Pte. Ltd. and its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or third-party rights; or (d) your Customer Data.

• Term and Termination

  • Term

    These Terms commence on the date you first access or use the Services and continue until terminated in accordance with this Section 14.

  • Cancellation by You

    You may cancel your Paid Plan at any time through your Account settings or by contacting support@synctools.ai. Cancellation takes effect at the end of the current billing period. You will retain access to Paid Plan features until the end of that period. No refund is issued for the remaining period (subject to Section 6).

  • Termination by Us

    We may suspend or terminate your Account and access to the Services immediately, without prior notice, if: (a) you breach any provision of these Terms; (b) you fail to pay any Subscription Fees when due; (c) we are required to do so by law; or (d) we cease to offer the Services. We will use reasonable efforts to provide notice where practicable.

  • Effect of Termination

    Upon termination: (a) your right to access and use the Services ceases immediately (or at the end of the billing period for cancellation by you); (b) you remain liable for any outstanding Subscription Fees; (c) Sections 7 (Customer Data), 9 (Intellectual Property), 10 (Confidentiality), 11 (Disclaimers), 12 (Limitation of Liability), 13 (Indemnification), 15 (Governing Law), and 16 (Dispute Resolution) shall survive termination.

  • Data Retrieval

    Following termination, you may request export of your Customer Data within thirty (30) days. After this period, we may delete all Customer Data associated with your Account.

• Governing Law

  • General

    These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to conflict of law principles. The courts of Singapore shall have exclusive jurisdiction over any disputes arising under these Terms, subject to the exceptions below.

  • UK Consumers

    If you are a consumer resident in the United Kingdom, you will benefit from any mandatory provisions of the law of the country in which you are resident, and nothing in these Terms affects your rights as a consumer under English law (or the law of Scotland or Northern Ireland, as applicable). You may bring proceedings in the courts of England and Wales (or Scotland, or Northern Ireland, as applicable).

  • EU Consumers

    If you are a consumer resident in the European Union, you will benefit from any mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of your country of residence.

• Dispute Resolution

  • Informal Resolution

    Before initiating any formal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at legal@synctools.ai. We will endeavour to resolve the dispute within thirty (30) days.

  • Mediation and Arbitration

    If a dispute cannot be resolved informally, either party may refer the matter to mediation under the rules of the Singapore Mediation Centre (SMC). If mediation is unsuccessful, the dispute shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Arbitration Rules in force at the time. The seat of arbitration shall be Singapore. The language of the arbitration shall be English.

  • Consumer Exceptions

    The arbitration clause in Section 16.2 does not apply to consumers in the United Kingdom or the European Union who may have the right to bring claims in their local courts. Nothing in this Section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction.

• Changes to These Terms

  We reserve the right to modify these Terms at any time. We will notify you of material changes by email or by posting a notice on the Platform at least thirty (30) days before the changes take effect. Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of those changes. If you do not agree with the updated Terms, you must stop using the Services and cancel your subscription.

• General Provisions

  • Entire Agreement

    These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Synctools Pte. Ltd. regarding the Services and supersede all prior agreements and understandings.

  • Severability

    If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

  • Waiver

    No failure or delay by us in exercising any right under these Terms shall constitute a waiver of that right. A waiver of any provision shall not be deemed a waiver of any subsequent breach or default.

  • Assignment

    You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets, upon notice to you.

  • Force Majeure

    We shall not be liable for any failure or delay in performance of our obligations under these Terms caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, acts of government, war, terrorism, cyber-attacks, power outages, internet disruptions, or failures of Third-Party Services.

  • No Third-Party Rights

    These Terms do not confer any rights on any person or party other than you and Synctools Pte. Ltd., except as expressly stated. No third party shall have any right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 2001 of Singapore.

  • Notices

    All notices to us shall be sent to legal@synctools.ai or by post to 68 Circular Road #02-01, Singapore (049422). Notices to you will be sent to the email address associated with your Account. Notices are deemed received when sent by email or, if by post, three (3) business days after dispatch.

  • Language

    These Terms are drafted in English. In the event of any conflict between the English version and any translated version, the English version shall prevail.

• Contact Information

  If you have any questions, concerns, or complaints about these Terms or the Services, please contact us:

Synctools Pte. Ltd.